High demands on state government agencies are exacerbated by overburdened technology resources. We partner with agencies to build the solutions that make their work more efficient and extend its reach.
How We Help
State projects come with a lot of complexity, making an experienced data and technology partner essential.
Because collaboration and organizational change management are essential to what we do, we’ve built a solid track record of guiding complex projects to success.
When you work with Resultant, you partner with passionate advocates who approach your toughest problems with the experience, insight, and empathy that transformative solutions are built upon. Our team includes technology, data, and project management experts who’ve served state governments firsthand.
We’re proud to help organizations thrive, and we’d love to tell you more.
You have complex challenges. We have a team with insider knowledge and objective insight for building solutions through these and other services.
Sharing data to collaborate on solutions doesn’t have to mean putting it at risk. Our CoRE platform protects data with iron-clad security and keeps you in control of permissions.
- Agency Modernization
Integrate data, technology, people, and process to reach the outcomes your teams and citizens need now as you prepare for tomorrow. Complex modernization projects move swiftly with support of expertise, experience, and meticulous change management.
- Data Governance
Data holds no value until it’s consistent and accurate. Find the strategies that let you safely share and utilize data to support your organization’s goals, break down silos, and solve problems.
- Program and Policy Consulting
Evaluate how effectively your existing programs impact citizens. An experienced, objective partner can provide the perspective that improves program reach and resource utilization.
- Organizational Change Management
What good is an upgrade nobody wants to use? A well-considered plan paired with effective strategies to build trust, create alignment, and address conflicts ensures projects find success and are embraced.
- Citizen Contact Center Transformation
Let constituents reach you via any channel they’re comfortable with. Contact center transformation improves customer satisfaction, increases efficiency, and cuts response time—making a difference both for agents and the citizens they serve.
- COVID-19 Response
Data informs decisions like where to set up testing and vaccination sites, what education measures should be taken where, and where virus hotspots exist in your communities.
State Governments Are Different.
We get it—we’ve been there. Our subject matter experts intimately know the unique structures, protocols, and challenges you’re working within. Collaborating with outside help is frustrating if you first need to explain How Things Work inside an agency under a state government umbrella. You don’t have to do that with us. No overexplaining, no dumbing down. We can get right to the heart of how to help your state government connect with constituents and present itself as a confident, effective organization, creating outcomes that matter.
Did you know that during the COVID-19 pandemic, Indiana’s unemployment insurance system (Uplink) never went down? Resultant was brought in as a partner on this project during the Great Recession. Uplink easily handled the tremendous influx of claims in 2020 and gracefully accommodated additional programs like pandemic assistance as they came into law.
“Oh boy! I get to call the government!” said nobody ever. But what if, in an experience with your contact center, citizens got their questions answered quickly and agents increased the people they helped without extra effort? What if your website allowed people to locate forms and upload documentation without confusion? If your website consists of a phone number that leads to an overloaded phone tree in which a citizen can never reach the right person, we can help.
It’s all possible with the right partner.
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