How We Help
Advanced technical tools make a difference for citizens—and ensure funds reach the right hands.
Bringing Workforce Aid Efficiently to Citizens
We’re proud to help organizations thrive, and we’d love to tell you more.
Services
When you’re not figuring out workarounds for the limitations of inefficient systems, you can put that energy directly into carrying out your mission.
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UI Fraud Prevention
The astronomical cost of unemployment insurance fraud isn’t a fact of life anymore. Innovative machine learning and artificial intelligence technologies save agencies money and resources while better serving those filers who most need your services.
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Agency and Department Modernization
Integrate data, technology, people, and process to reach the outcomes your teams and citizens need now as you prepare for tomorrow. Complex modernization projects move swiftly with support of expertise, experience, and meticulous change management.
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Citizen Contact Center Transformation
Let constituents reach you via any channel they’re comfortable with. Contact center transformation improves customer satisfaction, increases efficiency, and cuts response time—making a difference for agents and the citizens they serve.
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Citizen Experience Analytics
Provide greater access to services and build a healthier community by using data analytics to understand and overcome the obstacles citizens face when trying to communicate with their government.
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Program and Policy Consulting
Evaluate how effectively your existing programs impact citizens. An experienced, objective partner can provide the perspective that improves program reach and resource utilization.
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CoRE
Sharing data to collaborate on solutions doesn’t have to mean putting it at risk. Our CoRE platform protects data with iron-clad security and keeps you in control of permissions.
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Business Intelligence
Decisions based on stale data are unreliable and require inordinate time and effort. Our team helps put the tools to support your business strategy at your fingertips in clear, intuitive dashboards.
Expertise
Your project team will include experts with backgrounds in insurance fraud, data science, and workforce and unemployment.
Strategic Alignment and Planning
Strategic alignment is critical for meaningful, impactful solutions. Our teams work hand in hand with you to navigate the legislative and bureaucratic landscape and to uncover program and policy inefficiencies, overlapping agency responsibilities, and data sourcing problems.
Data Collection and Analysis
We help you integrate both proprietary and open-source datasets, leveraging machine learning and advanced algorithms to extract insights from information. We’ll help your teams understand what the data means and how it can be used to effectively target opportunities for workforce, education, and employment services.
Reporting and ROI Transparency—Business Intelligence
Beyond simply launching a system, our teams will help you comprehend the data generated. Easy-to-understand business intelligence dashboards and reporting provide real-time data on program efficiencies and ROI. Data-backed enhancements and program adjustments continue to improve system efficiencies moving forward.
UI Fraud Prevention
Through innovative machine learning and artificial intelligence technologies, agencies can ingest and react to disparate data sources in real time, detecting new fraud techniques and suspicious patterns more quickly. Previously undetectable fraud is caught with systems that constantly learn to identify and categorize it quickly and accurately. Agencies save significant dollars and, by weeding out false claims, devote their precious resources to the authentic claims that need it most.
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