Solution Implementation for Digital Transformation

On the surface, implementing a solution sounds like a great goal. One that will bring closure. Make life easier for all involved. But 70% of digital transformation projects fail, according to Forbes, and a big reason for that is the people part of solution implementation gets overlooked. The technology or data tool itself is expected to do all the heavy lifting. Meanwhile, teams become anxious about change, resistant, or frustrated by the learning curve they encounter.

That’s not the only way projects go sideways, of course. Sometimes companies realize too late they’ve chosen a tool that doesn’t quite meet their needs or a vendor who isn’t living up to promises.

Our approach is to focus on creating real change for people. Which means technology and data can’t lead the discussion; it’s the people who’ll be affected by the change that most need attention. We need to understand how they do their work, which workarounds they’ve developed to processes that no longer serve them, and what they need to function at their best.

We also understand that building a tool isn’t enough. That’s just the start of its value to your operation. Through meticulous planning and careful change management, we stand beside clients to ensure they not only get the solution they need but that they can utilize it to its fullest. We walk alongside each client to prepare teams before change happens, and sometimes we come into a project midstream to get it back into order. Either way, our experts deliver solutions that truly solve problems, because they’re embraced by the teams who use them.