State Government

State Governments Are Different.

We get it—we’ve been there. Our subject matter experts intimately know the unique structures, protocols, and challenges you’re working within. Collaborating with outside help is frustrating if you first need to explain How Things Work inside an agency under a state government umbrella. You don’t have to do that with us. No overexplaining, no dumbing down. We can get right to the heart of how to help your state government connect with constituents and present itself as a confident, effective organization, creating outcomes that matter.

State government agencies are responsible for oversight of public safety, public infrastructure and infrastructure investments, education, corrections, healthcare, budgets, communities, funding, and grants—are you dizzy yet? We’re not. We’re not just data experts, but know state governments (and city, county, and municipality governments) firsthand. That awareness plus our analytical acumen makes us your ideal partner. We’ll save you time in getting effective solutions to your constituents.

Did you know that during the COVID-19 pandemic, Indiana’s unemployment insurance system (Uplink) never went down? Resultant was brought in as a partner on this project during the Great Recession. Uplink easily handled the tremendous influx of claims in 2020 and gracefully accommodated additional programs like pandemic assistance as they came into law.

“Oh boy! I get to call the government!” said nobody ever. But what if, in an experience with your contact center, citizens got their questions answered quickly and agents increased the people they helped without extra effort? What if your website allowed people to locate forms and upload documentation without confusion? If your website consists of a phone number that leads to an overloaded phone tree in which a citizen can never reach the right person, we can help.

It’s all possible with the right partner.