Project Delivery

When we’re engaged from project kickoff, we delve into a deep discovery phase to help you identify key metrics and milestones, determine workstreams and accountability, and ensure viability. We collaborate with you to mitigate risk and to create a unified vision that supports success within a complex environment.

A comprehensive communication plan includes stakeholders from every level of the organization, including end users and vendors. Your plan might include tactical meetings and consolidated status reporting at the project workstream level, which roll up to a leadership update and an executive scorecard. Town hall meetings keep your team up to date on important project happenings and ensure the project management and staff-level resources are aligned on objectives.

Careful scope management keeps details from escaping and costs from ballooning through meticulous planning and monitoring. We work with you to define a thorough statement of scope driven by project requirements and a thorough understanding of end-user needs defined through focus groups, interviews, and other activities. A dedicated scope management workstream addresses document tracking and project changes to avoid scope creep, through testing documentation and a final audit.

An organizational change management program addresses the human side of technology changes to ensure the best return on your investment, working alongside our data, technology, and project delivery specialists to minimize disruption and create lasting, positive transformation. We work through reliable processes to help you prepare for, manage, and reinforce change.

The issues themselves are unpredictable, but having a clear methodology for addressing them reduces impact. Project issues identified and raised through workstream leads are tracked, prioritized, and mitigated in weekly management work sessions. We help you establish an escalation process for issues that require leadership or vendor support for additional resolution.

In addition to thorough analysis of current defects, we employ a rigorous process to improve testing management, report defects, and determine resolution steps. To give stakeholders a clear and thorough understanding of the current state, history, and status of defects, we develop dashboards based on reporting priorities. You get important data about processes that hinder your outcomes, and we provide recommendations for resolution.

We design your documentation management approach to keep your project progressing efficiently and serve your agency most effectively after transition to the internal team. All documents are housed in a central location according to top-level phase and categorized by when they’ll be used. We work to ensure your team has an easy-to-use reference library that’s consistent and comprehensive.