The system has been well-received by over 800 staff and independently contracted attorneys who provide services to children in Colorado. CARES II on GCP has streamlined billing and given OCR other efficiencies and cost savings through modifications, enhancements, and integrations facilitated by the Resultant team. The new system has reduced support and operating costs compared to maintaining an outdated legacy system. The Case Profile section captures and maintains case information and establishes an attorney’s relationship to the case:
- Cases are searchable, new cases can be created, and case statuses can be changed.
- There’s a permanent record of all people who are or become relevant to the case, such as social workers, teachers, and grandparents.
- Notes from appointments are recorded and tracked.
- Activities are broken down by specifics and differentiated as billable or non-billable.
The flexible system architecture allows many functionalities:
- The system sends automated notifications to attorneys and team members.
- Invoicing is streamlined, and the system generates enterprise resource planning (ERP) transaction records for each invoice.
- A budget mapping code maps activity items to the state budget.
- The system reconciles ERP funds internally.
- The logical data module allows OCR to easily generate numerous reports related to children, cases, attorneys, activities, and appointments.
- Auditing ensures data integrity.
- System administrators can add or edit tables.
CARES II users find it to be intuitive and easy to use, and report that it offers tremendous improvements over the legacy CARES system— particularly in tracking activities for billing. Mapping billable activities directly to the state budget increases OCR’s financial stewardship of state funds. The increased efficiency of CARES II lets OCR and the attorneys they support spend more time doing what they do best: serving the children of Colorado.
