Modernizing Case Management to Better Serve Children
To streamline its reporting, billing, and case management processes for more than 800 staff and attorneys, Office of the Child’s Representative needed a system as intuitive as it is efficient. OCR needed to modernize their current system in order to better serve children and improve their financial stewardship of state funds.
The Office of Child’s Representative (OCR) gives voice to Colorado’s children by providing effective legal representation and advocacy on behalf of children in Colorado’s Court System. The agency oversees attorneys who provide legal representation for children as guardians ad litem (GAL), counsel for children in dependency and neglect proceedings, and child legal representatives (CLR).
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An appointed attorney independently investigates, makes recommendations for the best interests of the child, and advocates on that child’s behalf. All billing functions and the detailed activity logs these attorneys must keep were operating on a legacy system called Colorado Attorney Reimbursement Electronic System (CARES), in which case management was cumbersome and billing management was needlessly complex. To support the attorneys with easier-to manage data entry and access, and to provide the OCR team with streamlined billing, OCR selected Resultant. They were interested in building a custom web-based case management and billing application that would make everyone’s lives easier and give them more time to help children.
We began by listening deeply to the people who would use the solution, probing to find which details mattered to them. Among their concerns:
The system has been well-received by over 800 staff and independently contracted attorneys who provide services to children in Colorado. CARES II on GCP has streamlined billing and given OCR other efficiencies and cost savings through modifications, enhancements, and integrations facilitated by the Resultant team. The new system has reduced support and operating costs compared to maintaining an outdated legacy system. The Case Profile section captures and maintains case information and establishes an attorney’s relationship to the case:
The flexible system architecture allows many functionalities:
CARES II users find it to be intuitive and easy to use, and report that it offers tremendous improvements over the legacy CARES system— particularly in tracking activities for billing. Mapping billable activities directly to the state budget increases OCR’s financial stewardship of state funds. The increased efficiency of CARES II lets OCR and the attorneys they support spend more time doing what they do best: serving the children of Colorado.