IT Support Services: An Explanation with Examples

What can IT support services do for you?

IT support services provide necessary technology maintenance and support so business owners and team members can focus on other essential parts of the business. Whether your organization needs help configuring a network, has a malfunctioning device, or has an issue with cloud computing, outsourced IT support services take care of it. These services ensure that all IT functions are running smoothly and continue to do so.

Types of IT Support Services

There are different types of IT support services on the market today. While you may think of an in-house IT department when you hear the term, there's much more available to you. Each industry has its own specific IT needs, which means you may need support for a specific aspect that doesn’t exists in another industry. We have not only technology experts, but subject matter experts in your field. The following are the main types of IT support services available that may be helpful to your organization. After reviewing the breakdown of offerings, you'll better understand what support is available to accommodate your specific needs.

On-Demand Services

On-demand service typically follows the break-fix model, which used to be the most common type of IT support services. When something breaks, you call your provider and they come fix it—for a fee. When a problem occurs, you need technical support because you don’t have the skills on site. This type of support service offers the support needed immediately. However, sometimes services are needed before a problem occurs, not after.

Managed IT Support Services

Managed IT support services go beyond providing services only when something breaks. Managed services can help you with everything from designing and building a technology strategy to recovering from a data breach and everything in between. With managed services, you're essentially outsourcing the original function of an IT department. Whether you need help with fundamental IT tasks, IT support, or data analytics, this version covers it for a fixed monthly fee.

Examples of Managed IT Support Services

Now that you've got an idea of the basic models of IT support services, you can better zero in on what fits your organization. Here are some examples of what’s available with Resultant as your IT managed services provider.

24/7/365 Support

Support at any time is one of the most appealing benefits of managed IT support services. While an internal IT department may be there for you during business hours, that may be the end of it. When you utilize a managed IT support service provider, you gain access to support any time, every day. This includes an IT Helpdesk that offers employees a place to come for answers and solutions so your operations can keep running smoothly. Response times to support tickets are typically just a few minutes—24 hours a day, seven days a week, 365 days a year. IT support service providers have a dedicated team to provide solutions any time you call.

Cybersecurity Monitoring

Cybersecurity is an essential IT support service because threats constantly evolve. Security begins with a robustly designed network and architecture security solutions that keep threats at bay. IT services include 24/7 proactive monitoring, so even if you aren't in the office, your technology strategy is working at all times to ensure the safety of your data and systems.

Disaster and Recovery

Cybersecurity monitoring and disaster and recovery services go hand in hand. Because we take a proactive approach to monitoring, disasters are far less likely to occur. However, system and data security threat evolution keeps pace with that of technology, meaning threats are never extinguished, only diminished. But with the right infrastructure is in place, should a disaster occur recovery work can begin immediately. With this IT support service in place, the managed services IT team jumps into action if a data breach occurs, working to recover and secure all systems and data and get you back to full operations as soon as possible.

Cloud and Data Migration

Making digital moves can be messy and confusing, especially if you don’t have an expert guiding you through the process and preventing common errors. Sometimes a cloud or data migration can become unpredictable, leaving you to stick with suboptimal or outdated systems solely because a migration seems too intimidating. When data migration is done securely and seamlessly, your team can then reap the benefits of utilizing the new capabilities implemented. Cloud and data migration also offers more cyber protection. Your team and customers can rest easier knowing that their data is protected because a managed IT service provider has helped facilitate your organization’s digital move.

Technology Strategy

The organizations best positioned for success use IT support services to align technology solutions with their business goals. We work with you to deeply understand your organization, your goals, and how your teams work to further your mission, then collaborate with you to develop a technology strategy that fully supports you as you propel toward your goals.

IT Assessments

How can you know how to evolve your technology without knowing where you stand with it right now? When you partner with Resultant, our team will conduct an IT assessment as a first step, with the goal of building and optimizing efficient IT systems that reduce overall risk, decrease costs, and improve security and governance. This assessment offers a comprehensive view of your technology and business needs as they now are and develops a technology strategy to fit your business's specific IT needs.

Finding an IT Support Services Provider

If you’re embarking on a plan to engage outsourced IT support services for the first time, it may seem overwhelming trying to gauge what they can do for you and your business. That’s why engaging services from someone who isn’t merely a provider but a true partner makes such a difference.

At Resultant, our team works alongside you to discern what your exact right solution is, regardless of the platform. We have experts in all of them so we can provide the right one for you—not the right one for us. We’re with you every step of the way, ensuring you know exactly what’s happening. With our unrivaled knowledge of technology and subject matter experts in your field, our team is ready to collaborate with you to develop the right solutions to keep you on your path toward your goals.

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