Consider all the touchpoints between governments and citizens for data exchange and connection to services. Is information readily available and accessible to all, including those for whom English is not their first language? Is that information easily viewable online, or does it hide behind multiple redirects and different façades? Can critical forms or elements be obtained only with an in-person visit? Do citizens have to enter the same information repeatedly into portals that are, after all, part of the same government’s system?
Communities thrive when citizens can easily access services, find the information they need, and count on a government informed by strong, reliable data.
Are You Reaching Everyone You Can?
When people don’t know about programs they may qualify for, don’t understand them, or can’t access them, the health of the entire community takes a hit. Ensuring every citizen can find the answers they seek and connect with relevant services requires both effective technology solutions and a deep understanding of those citizens. Traditional modes of communication can’t meet today’s demand and don’t address many obstacles people face.
Language differences, educational disparities, lack of transportation or childcare, and disability can keep citizens from thriving in your community. Acknowledging and comprehending these challenges helps agencies achieve technology solutions that more effectively reach citizens in need.
Every Solution Starts with People
People expect to be able to connect on their own terms. They have significant experience interacting with online retailers who fixate on making their user experience as easy and enjoyable as possible. Effective governments make connection available through online, mobile, and social avenues.
Tailoring your communication channels to your constituents builds the opportunity and goodwill that thriving communities depend on. Emphasis on the transformation part of digital transformation makes the difference between upgrading for technology’s sake and building solutions that serve an organization’s mission and its constituents.
Strong Communities Connect People with Programs Through Citizen Data
Data collection is essential to facilitate the most needed and most effective services. Nobody likes entering the same information repeatedly, especially when all the portals are tied to the same government. Show that you value, respect, and protect the data you’re collecting—and the people who provide it.
When citizens interface with systems making the right internal connections, they gain better access to programs via whichever avenue they choose. Service facilitators, providers, and receivers all benefit from the end to long wait times, mismatched information, and repetitive tasks.
Find Your Precise Solution
Different communities require different answers; off-the-rack fixes will never properly fit the way a solution tailored to your unique demographics will. Our team has the experience and expertise to help you determine how best to serve your citizenry by growing your data maturity and building the tools that help you make the most of those insights. You end up with the unique solution that helps your community thrive.