Director, Service Delivery
Clients enjoy and appreciate Bill’s expertise as much as his lively demeanor. He’s a project management guru who is especially adept at facilitating communication across teams for smooth collaboration.
In his role as Technology Services Delivery Director, Bill makes clients’ lives easier by serving as a resource for his teams, managing projects and budgets, fixing reliability issues, and tracking service metrics. He has significant experience in project documentation, contact center and interactive voice recognition (IVR) development and buildout, and design and integration of enterprise technology tools including web-based applications, database architecture, and TDM and VoIP telephony systems.
Bill has 16 years of experience with much of his current client base and customer engagement technologies. His role supports our clients’ needs by establishing and leading teams of experts who create and deliver the best solutions to complex problems.
When Bill is not helping clients solve their problems, he stays busy coaching soccer and spending time with his wonderful wife and three kids.