IT Helpdesk

Put your IT reliability and security worries to rest with a dedicated, right-sized team on call for your technology needs.

How We Help

What Outsourcing IT Support Can Do for You

Fast, accessible technological expertise has become a necessity in the technology-driven world we live in today. IT support, whether internal or external, has become essential to every business, regardless of the industry. Companies could easily cease to exist without robust IT expertise and support.

The pace of technology advancement often means that smaller internal IT support teams have far too much to do and not enough time to do it in. Organizations may have to halt work while overworked internal IT support teams diagnose an issue and repair essential technology. Business operations could be left in limbo simply because there was an issue with an email, or worse: The business could have to stop operations due to a cyberattack.

Outsourcing IT support provides many far-reaching benefits, both immediate and long-term. It improves efficiency and reliability, optimizes cybersecurity, and decreases recovery time if something happens.

IT supports every part of the business.

Other benefits of customized IT services include a robust ROI with reduced spending, boosted innovation, faster speed, enhanced security, optimized company productivity and efficiency, and better adaptability and scalability.

1,694
tickets resolved per week on average
21 minute
average response time to tickets
97%
customer satisfaction rating

How does an IT MSP handle incident response and management?

Every managed service provider (MSP) has its own strategies for responding to and managing client IT incidents and that’s a critical piece of evaluating any provider. At Resultant, when a client incident call comes in, a technician starts a ticket and classifies it on a priority scale. P1 means a priority-one response that moves through the system quickly because it’s urgent. A P3 is usually a general end-user issue that can be handled by a technical support specialist and is less urgent. When the service level agreement (SLA) with the client is fixed, we always look at the data to find ways to both exceed expectations and resolve issues as quickly and efficiently as possible.

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AJ Watson

VP, Technology and MSP Solutions

We’re proud to help organizations thrive, and we’d love to tell you more.

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What We Do

We’re a different kind of managed services partner.

Not only do Resultant technology experts bring unrivaled knowledge to your IT support issues, they represent just one part of a team—made up of data scientists, app developers, systems engineers, and subject matter experts in your industry—ready to collaborate toward the best solution for your business.

Our detailed questions, careful listening, and years of experience give us a deep understanding of your needs, goals, and issues so we can engineer helpdesk solutions to support your people, processes, and progress.

Resultant's outsourced IT helpdesk teams respond to support tickets 24 hours a day, seven days a week, 365 days a year—usually in less than five minutes. You get an individual support number unique to your organization so you work with the same small, dedicated team every time you call.

IT Helpdesk Services at Resultant

Our IT Support is as extensive as your organization needs it to be. Our technological support includes installing hardware and software, implementing systems, handling maintenance and upgrades, repairing and replacing needed parts, and handling higher-level needs such as data recovery.

On-Call Resolution

On-call experts serve your business as your own IT support staff but without the cost of internal hires. You get efficient, skilled assistance—through phone, email, chat, or our website—from an IT specialist who either solves your problem on the spot or works with a team to resolve it.

Your organization keeps progressing rather than dealing with expensive downtime because of security issues, password resets, or problems with email, software, or cloud services.

Ticket-Level and Organizational Insights

Resultant’s IT helpdesk service gives you frontline defense against technology issues in one easy resource. Through our on-demand scheduling tool, anyone can schedule time with a specialist to get detailed, in-depth expertise.

We also show you trends in support tickets so you have data to help your organization spend technology dollars on projects with the greatest return on investment. We’ll detail the improvements made and where your organization can find greater efficiencies.

Clients We Serve

One thing I’ve always appreciated about the Resultant team is their patience and willingness to create different strategic solutions—to find the one that will work the best for us. And quite frankly, sometimes I think the Resultant team knows our business a little bit better than we do.

Gordon Flick

Controller,   Fathers and Families Center

I was nervous about moving away from having someone in house. I didn’t want to be nickel and dimed. Resultant brought a team of professionals with different types of experience I couldn’t get in house. I had an entire team I could rely on and an all-in price whether we call once a month or a hundred times a month.

Tina Allen

CEO,   Eye Surgeons of Indiana

One of the most important things about Resultant is that they’re proactive. They’re actively managing our IT issues rather than waiting until there’s a problem.

Resultant IT Managed Services Client

Support

IT Helpdesk: Get the Support You Need to Keep Your Company Moving

When your internal resources are constantly putting out fires, there’s no time left for anything else—including completing the projects you’ve planned and budgeted for. And when technology isn’t operating optimally, business comes to a standstill. But what if your employees could get fast, accurate answers and assistance exactly at the time they need them without pulling anyone from other important work? Outsourcing your IT Helpdesk services could bring the freedom you’re seeking.

If you’ve already outsourced, how’s it going? Can you reach your helpdesk team any—and every—time you need them, including nights and weekends? Do they respond quickly, or do you wait for hours or even days for help? Do you feel you have the freedom to contact the IT Helpdesk as often as you need to, or is the pricing structure such that you’ve instructed employees to only reach out about the most urgent matters? Does your outsourced IT Helpdesk team understand your business, and does the same group of people serve you? Or do you never know the person who takes your call? Most importantly, do they provide the solutions you seek and is your company better off for having them onboard?

Resultant’s experts understand your business needs and support them through reliable, tailored technology services. Our team is composed not just of data and technology experts but of subject matter experts in numerous fields. We begin every client relationship with a discovery phase where meticulous questions combined with deep listening uncover your day-to-day issues, features that will make your work easier, and your goals.

Know your IT Helpdesk team. We’re a managed services partner who can support your people, processes, and progress.

Related Services

Get the most value from your IT Helpdesk through these and other services.

IT Managed Services

Avoid expensive shutdowns, maintenance problems, security breaches, and daily headaches with proactive attention from a team devoted to big-picture thinking. It’s more than just answers to day-to-day technology concerns. It’s a proactive management strategy from experts who’ve been there.

Cloud Managed Services

Is your organization keeping up with shifts in technology and security? Working with a team who proactively monitors your cloud technologies—whatever your preferred platform—maintains your security and functionality to best serve your business strategy.

Cybersecurity and Disaster Recovery

Security threats constantly grow and evolve—and cost organizations dearly, in terms of financial and reputational damage. Comprehensive cyberthreat mitigation strategies keep breaches from derailing your progress and ensure regulatory compliance. 

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