Garland IT Helpdesk Services

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Whenever. Wherever. However. Our expert IT help desk is available 24/7

Eliminate recurring issues with outsourced IT help desk services that support over 20,000 users worldwide.

Why choose Resultant for IT help desk services?

  • Operate the way you want to with IT help desk outsourcing that fits your business’s unique needs.
  • Give users a multi-channel experience with helpdesk services reachable via phone, email, chat, and SMS.
  • Get responses to tickets in as little as 60 seconds and enjoy a level of support in-house teams struggle to match.
  • Expect friendly, knowledgeable service at every interaction from a team with more than 70 certifications.
  • Improve resolution times up to 60% with rigorous knowledge management.

Request a quote for our outsourced IT help desk services.

My first day as IT director was the day we were evaluating RFPs,” said Rich Beynon, director of information technology for CSTB. “CareerSource brought me in because I’ve worked on both sides of MSP and could help define the strategy and look out for the interests of the organization. Resultant stood out as the team who’d be flexible and proactive so we could focus on our own work.

Rich Beynon

Director of Information Technology ,   CSTB

One thing I have always appreciated about the Resultant team is their patience and their willingness to create different strategic solutions to find the one that will work the best for us. And, quite frankly, sometimes I think the Resultant team knows our business a little bit better than we do.

Gordon Flick

Controller ,   Fathers & Families Center

We’d expected onboarding to be more challenging than it was. We worked for weeks with the Resultant team when we transitioned. They kept assuring us everything would be fine, and we kept not believing them. And then it was fine. And now – we were just joking the other day – our technology really does run like our electricity, which was always our dream. Huge issues aren’t taking us down, taking us out of producitivty for hours on end. That started with our transition team, who met us where we were and helped us get up to speed.

Jenny Peters

Chief Strategy Officer ,   Damar Services

The changes Resultant implemented have led to increased productivity and collaboration in different work environments and more fluid communication. They have helped build culture and community,

Eric Vorchheimer

Chief Financial Officer ,   Forever Cheese

One of the most important things about Resultant is that they’re proactive. They’re actively managing our IT issues rather than waiting until there’s a problem.

Tina Allen

Chief Executive Officer ,   Eye Surgeons of Indiana

Our IT help desksServices boost productivity

90%
Tickets responded to in under a minute
700+
Customers around the globe
96.6%
Customer satisfaction rating

Resultant

Outsourced Help Desk Support Garland, Texas

LBJ FWY, 675 Town Square Blvd Suite 1001, Garland, TX 75041, United States

Our Locations in Texas

Arlington | Irving | Dallas | Plano | Fort Worth

Brands that trust us

Services

Expert help desk services just a click away

Remote Helpdesk Services

Don’t Let Minor Issues Turn into Downtime

When even the smallest IT issue can cost $137 per hour in downtime, waiting hours to resolve tech problems isn’t an option.

Access expert assistance anytime, anywhere. Enjoy responsive support from a team that addresses most issues in as little as 60 seconds. We also reduce recurring issues by up to 50%.

Critical problems shouldn’t wait. With our round-the-clock emergency support, you can tackle them when they arise.

On-site Field Support

Get Hands-On Assistance Effortlessly When You Need It

Implement new technologies, tackle crucial problems, and receive technical assistance from skilled field technicians.

Our team provides comprehensive help, ranging from wiring to on-site server maintenance.

We’re here to enhance your tech infrastructure, boosting your organization’s efficiency and success.

Network and Cloud Support

Ensure Access to Essential Services

A strong, dependable network is crucial for success in the modern, interconnected business environment.

Our services are tailored to keep your business connected, protected, and running smoothly.

Get comprehensive network support for everything from setting up local wireless networks to troubleshooting your wide area network.

Cybersecurity Support

Prevent Cyberthreats from Turning into Cyber Incidents

Act on threat alerts instantly with our system that quickly identifies security risks to protect your business online.

We also equip your users with the support and tools they need to lessen the effects of social engineering attacks.

Our strategy aims to detect threats promptly while reducing the broader impact of security incidents, ensuring your business operations remain secure.

Hardware and Software Support

Solve Your IT Challenges with a Single Team

Boost your IT setup with our experienced team ready to handle everything from small business networks to intricate enterprise systems.

Our helpdesk is dedicated to improving efficiency, guaranteeing growth potential, and offering dependable support customized to your company’s unique IT requirements.

Gain access to a team that has over 70 technology and cybersecurity certifications. Receive expert support whether you’re configuring a laptop for a new employee or configuring your cloud.

Responsive Help Desk Service in Garland

Get your team back to work

Are you dealing with recurring technology problems that slow down your work? Fast and dependable IT support isn’t just for big companies.

We blend deep knowledge with a flexible approach to give small businesses the same level of expertise expected by enterprise-level businesses.

Our help desk support services are designed to keep your operations running smoothly and avoid the expensive delays caused by technical issues.

We aim for maximum operational uptime with minimal disruptions, helping you get the most out of your workday.

Drowning in a sea of support tickets? Let Resultant be your lifeboat with our efficient ticket resolution helpdesk.

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IT support that fits your needs

Your expanding business means expanding IT requirements.

Our support is built to grow alongside your company, reducing the technical hurdles of growth.

With a team of 150 professionals nationwide, we’re uniquely equipped to support your journey.

Our helpdesk services are on call 24/7, ready to help your team with any tech challenges.

Knowledge-driven technical support

We pride ourselves on a stringent process of organizing, building, utilizing, and disseminating collective knowledge within our organization and among our specialists.

Gain a competitive edge with cutting-edge knowledge management to:

  • Speed up issue resolution by 60%
  • Improve first-contact resolution by 50%
  • Raise time to proficiency by 70%

Our other IT services in Garland

Frequently asked questions about our helpdesk support services

What support services do you offer?
Our IT help desk offers a comprehensive suite of support services designed for businesses of all sizes. From technical support for software and hardware issues to customer support for general inquiries, our support teams utilize advanced service desk software to manage and resolve your service requests efficiently. Our services include troubleshooting, incident management, and ongoing maintenance to ensure your IT infrastructure operates smoothly.
How do you ensure high quality and swift response times?
Our service is built on high-quality support and quick response times. We achieve this through a robust ticketing system that prioritizes technical issues based on urgency and impact. Our support teams are trained to provide rapid, effective solutions, ensuring minimal downtime for your business. We track resolution times closely as part of our commitment to excellence.
Can you provide customized service levels to meet our specific needs?
Absolutely. We understand that each business has unique requirements. Our customized service plans allow you to choose the service levels that best fit your needs, whether it’s 24/7 monitoring, specific response times, or dedicated support teams. Tailoring our services ensures you receive the most efficient and cost-effective support service possible.
What type of business are you best geared to work with?
Our IT help desk support services are designed to cater to businesses of all sizes with scalable solutions that grow with your business. We provide high-quality technical support, from resolving minor glitches to managing complex system outages, ensuring your operations run without interruption. With competitive service levels, customized service options, and a commitment to excellent response and resolution times, we empower your business to stay ahead in a technology-driven world.
What is your approach to incident management?
Our approach to incident management is proactive and systematic. Using top-tier service desk software, our help desk team swiftly identifies, categorizes, and responds to incidents. We focus on rapid resolution while keeping you informed throughout the process. For more complex issues, our technical support team provides expert guidance and solutions, minimizing impact on your operations.

Impact Stories

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