CareerSource Tampa Bay (CSTB) had been living in a reactive mode for years due to an outdated IT environment that had not been updated, leaving them vulnerable to security threats. They were making do with an IT vendor who hadn't kept up with their growth, and important issues had started falling through the cracks. CSTB's new IT director, Rich Beynon, was brought in just in time to help choose a proactive managed services team to help move the organization forward.
They identified significant technology debt, vulnerable systems due to lack of oversight, outdated hardware, and teams who had given up on IT support from the vendor. Resultants’ objectives were to ensure reliability and security to enable CSTB to focus on their organization’s mission and not IT.
The Problem
For a small IT team with a lot to manage, important issues had started falling through the cracks. Kiosks machines across five locations, which job seekers use, weren’t being maintained, and a lot of the organization’s infrastructure was obsolete. Security patching and network updates had been neglected. A longtime IT vendor hadn’t kept up with CSTB’s growth.
“My first day as IT director was the day we were evaluating RFPs,” said Rich Beynon, director of information technology for CSTB. “CareerSource brought me in because I’ve worked on both sides of MSP and could help define the strategy and look out for the interests of the organization. Resultant stood out as the team who’d be flexible and proactive so we could focus on our own work.”
