Updated August 29, 2023
By: Louonna Kachur
Fearless problem solving is one of our core values at Resultant. In fact, our ability to tackle big problems is the reason clients seek our help.
Over the years as we have gained exceptional talent on our teams, we’ve found that fearless problem solvers tend to exhibit five key characteristics: They’re undaunted, optimistic, driven, smart, and empathetic. The combination of these attributes results in unique and tailored solutions to our clients’ most challenging problems.
We wouldn’t have it any other way.
Fearless problem solvers believe every challenge has a solution. They have confidence in themselves and their abilities to find the one that fits the client best.
Real-world example: After nine years and several contractors, Resultant was asked to step in and perform project rescue of a complex, enterprise-wide application development project. Faced with work that was years behind schedule and experiencing multiple failures, we completely re-architected the team, the solution, and the process, delivering an innovative approach that launched the system just nine months later. Undaunted, indeed.
Fearless problem solvers believe in the availability of an exceptional solution for every challenge and work toward it with optimism and enthusiasm.
Real-world example: After a malicious cyberattack wiped out nearly all of a company’s data and technology infrastructure, the company contacted Resultant, desperate to recover their business. Our team worked diligently and assured the company that despite the bleak outlook, we would find a way to get them back in operation. With great effort and skill—not to mention some really late nights—the team recovered 90 percent of the client’s information while simultaneously improving their systems and launching better security. That business is still going strong today.
Fearless problem solvers are change agents. They take ideas and make them reality, translate discussion into action, and deliver results every time, regardless of the circumstances. In short, they make things happen.
Real-world example: Resultant was engaged to provide an assessment of an Indianapolis organization’s technology stance. The assessment revealed a staggering number of problems and tremendous internal resistance to choosing a way forward. By providing a future state roadmap and patiently but consistently leading the organization to improve and adopt change, we successfully delivered over 50 separate technology projects in just under a year. Building and delivering such a change and helping leadership and employees align with this vision for the future demands drive and persistence.
Fearless problem solvers use experience, breadth of knowledge, empathy, and raw intelligence to understand complexity and sort order from chaos. They have healthy curiosity and respect for the details because they know details make or break a solution.
Real-world example: The Resultant team tackled an enterprise social services problem of great social and financial importance with incredibly high complexity. Our team collaborated with the client to solve a number of hard problems, from being the first to combine large-scale datasets across disparate repositories, to inventing new high-speed and secure data matching algorithms, to advanced analysis of human factors and non-human factors impacting outcomes. In the end, the teams sorted through a massive amount of information to find the three essential factors out of dozens of possibilities upon which to target actions that would solve this important problem.
The best solutions start with a deep understanding of individual people and the deep-seated needs they have. Fearless problem solvers are great at first working to truly understand the people at the center of the challenge and their challenges, then innovating great solutions that holistically combine people, process, and technology.
Real-world example: Working alongside a new startup to effectively launch its product, Resultant first had to take the time to fully understand the organization’s needs and the needs of the target audience. Getting to the root of the needs of the audience helped our team understand what would make the product and the startup successful. The team worked side-by-side with the client and various stakeholders to build a product for the customer that met this goal with excellence.
At Resultant, we work to support our clients in achieving their goals. Through our team’s ability to remain undaunted, optimistic, driven, smart, and empathetic, we accomplish this mission each and every day.