Jess Carter

Jess Carter

Director, Client Excellence

A strategic powerhouse and highly empathetic collaborator, Jess Carter delivers large-scale technology modernization and portfolio management by translating complex problems into transformative solutions. She thrives on working with clients to fine-tune questions, discover solutions, and collaborate toward the outcomes they want.  

In her Director role, Jess focuses on strategic growth and development of the Government Services team, which she has led through key initiatives like the on-time launch of the State of Indiana Case Management and Labor Exchange system. Her work with clients in the public, private, and nonprofit sectors has honed her ability to align stakeholders and her keen sense for matching skillsets to project needs.  

Jess is passionate about mentoring young leaders, especially women and girls in tech. She led the launch of BraveIndy in partnership with Brave Initiatives. Jess is also an avid traveler who has explored 22 countries so far.  


  • Taylor University Bachelor of Arts, International Studies: Missions 
  • The University of Virginia Semester at Sea, International Studies 

Quick Facts

  • Leads teams through change informed by certifications as SAFe 4 Program Consultant, Project Management Professional (PMP), and Six Sigma Black Belt 
  • Favorite Resultant Value: Purposeful Empathy