eBook: Finding the Right IT Managed Service Partner

IT managed services—also called outsourced IT—keeps an eye on your technology systems and gives you a resource when anything goes wrong. Your provider makes sure your computers and servers and everything that supports them—the firewalls, software, applications—are up to date and functioning as they should. And, depending on which partner you choose, an IT managed services provider can help your organization reach its desired outcomes.

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What's Included

The Pros and Cons of Outsourcing

Having your own in-house IT experts comes with its own plusses and minuses. Find out how an IT managed services provider changes the equation. Discover important details about services to look for, how to structure a contract, and the outcomes you can expect from an outsourced IT partner.

Your Route to a Successful Partnership

With a lot of variation in services and approach, sorting through what you can expect—and how to ensure you get it—takes careful thought. Find out what you need to know about evaluating your needs, asking the right questions of a potential provider, and aligning your goals with their strengths.

The Help You Need to Reach Your Goals

Get important details about methods for measuring a managed service provider’s performance. Quantifiable elements like response and resolution times are important, but a focus on the experience—on helping you reach the outcomes you want—may bring more to your organization by building standard metrics into your big goals.

Navigate the world of IT Managed Service Provider selection with this helpful eBook.

Key Facts

Nobody hikes Everest without a guide, and you wouldn’t drive cross-country without GPS. Leaning on an outside provider for IT managed services helps your organization stay on course—safely and efficiently—without adding experts to your staff. With this helpful resource, you'll learn:

  • How to define IT Managed Services for your organization and needs
  • The benefits and value an IT Managed Service Provider can provide
  • A brief overview of the evolution of IT-MSPs
  • Great (and not so great) reasons to choose to bring on an IT Managed Service Provider.
  • What NOT to look for in an IT-MSP
  • What TO look for in a long-term IT partner
  • What questions to ask potential IT Managed Service Providers
  • How the contract process works when hiring an IT Managed Service Provider
  • What Coverages and Guarantees mean in the context of an IT-MSP relationship

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