Addressing Constant Technical Change
Drawing from broad expertise and a partnership that prioritized the people element of technology showed value for ESI immediately.
“There’s never a month where we can just skate along,” Allen said. “It’s ever-changing—there’s always something new to install or implement—and Resultant makes each change seamless for us. They’re working with our vendors to accomplish each change so we can see patients.”
Allen found that her Resultant team worked to maximize her in-house resources by carefully addressing budgeting concerns and her own staff technology skills. Because Allen felt such trepidation about the limitations of outsourcing IT, she asked for a Resultant team member to be on-site two days a week. As her comfort level grew, that became one day a week and currently happens only when needed.
“They always, always, always under promise and overdeliver,” she said. “They’ve earned my full trust.”
Rapid Growth and Big Moves
As ESI’s technology needs grew, as the practice added doctors and employees and expanded its offices, the organization leaned on its technology partner to make each change happen effortlessly.
“This is a long-term commitment,” Allen said. “Resultant has been with us through the entire process. They know us and our systems well, and they’re extremely reliable. Like us, they’re always thinking about patient experience and how to improve it.”
When ESI relocated its main office, planning the move without hindering patient care was daunting. The main office was growing from twelve exam lanes in its existing facility to twenty in its new building, which meant eight new computers, and from one special testing room to four. Maintaining regulatory compliance meant extra attention to detail.
“I told Resultant we wanted to close the old office Thursday and re-open in our new building Monday,” Allen said. “It was a big ask, but they said, ‘We can make that happen.’ And I’m telling you it was seamless. We walked in Monday and everything ran as if we were in our old office. No—better.”
The practice has since undergone two more successful moves on the same schedule.
