Resultant worked closely with Ephraim McDowell Health to validate their IT and business requirements, security and compliance requirements, and establish integration points between their legacy systems and Google Workspace (Formerly G Suite). After developing a strategy, Resultant employed its off-the-shelf, proven transition methodology in order to successfully move Ephraim McDowell Health and its 2,000 users to the Google-based solution:
- Resultant deployed Google Workspace to Ephraim McDowell in two separate transition phases that targeted distinct groups of users: Phase I Core IT and Early Adopters and Phase II Final Go-Live.
- The phased approach resulted in reduced risk, lower cost of deployment, and optimized user experience.
- Resultant mapped Ephraim McDowell’s business processes with G Suite’s application functionality and designed a comprehensive change management strategy to prepare each user for the coming change.
- Onsite and virtual training on each application with role-based training for executives, administrators, IT administrators, internal IT help desk staff, customer service representatives, average users, deskless users was employed to solidify the transition and shepherd users into the new environment.
Resultant’s Google Certified Deployment Specialists configured the G Suite domain and services for use, set up Google Vault, provisioned users, and implemented Google Cloud Directory Sync (GCDS).
In addition, our Google Migration Specialists engineered the migration tool, CloudMigrator, to migrate email, calendar, and contact data for Ephraim McDowell Health’s 400 employees from MS Exchange to G Suite for Business. Resultant’s Google Certified Trainers and change management specialists developed targeted communication to all end users to notify and prepare them for their new email platform transition.
Resultant’s Google Certified Trainers delivered onsite Google Drive training to ensure users were experienced with real-time collaboration, features, and functionality within Docs, Sheets, Slides, and the power of Google Drive, along with a series of trainings of Google Workspac for administrators and end-users in a virtual instructor-led training (VILT) format.
In addition, we provided deployment, go-live support, and project management services throughout the duration of the six-week project.
