With a plan in place to address technical and operational challenges, the state had a clear strategy for integrating phased projects over the next several years. Our work in partnership with the Executive Governance Committee helped the state coalesce around a detailed vision for its system.
We used that vision as a jumping-off point for directing our findings into:
- A policy brief that examined the process and outcomes of the implementation of the ECIDS and provided recommendations for refining the system for greater accessibility and utilization.
- A technical brief documenting the technology, data, and process challenges inherent in the system and detailing plans for overcoming them.
- A comprehensive strategic plan that turns findings into action steps, prioritizing and outlining solutions to the state’s issues with ECIDS through its people, processes, and technology.
The fact-finding and strategy elements of our work with the state drew from our collaborative approach, which typically brings a shift in agency collaboration and participation. We’ve heard from the client (and seen firsthand) that the stakeholders enjoyed that result here, too. Inclusion in a process alone tends to raise enthusiasm, and seeing that process develop strategies for meaningful change brought a new level of engagement, one that will prove critical as the state begins implementing its next steps for full ECIDS utilization.
The state now has a much more explicit evaluation of where its system and processes stand, the challenges it will work to overcome, and the steps that will bring the insight it needs from its essential integrated data system.
