In today’s highly competitive market, no single company can offer all the skills required to run specialized government operations. A multisource service integration technical approach (MSI) provides access to best-in-class vendors with a single point of oversight and a structure of end-to-end accountability for service delivery. A critical factor in CFW- AC’s decision to partner with Resultant was our ability to deliver MSI for all departments and agencies.
This cross-functional digital service delivery platform allows CFW-AC to benefit from specialized service providers to meet their technology needs without having to coordinate them. Resultant manages all providers and ensures they work together seamlessly with a focus on customer experience, analytics, automation, security, data integration, service quality, and cloud solutions. “Resultant’s new MSI model is specifically designed to enable state and local governments, higher education, and mid-market enterprises to be more nimble and to secure specialized technology services as soon as the need arises,” said Mike Vance, vice president of technology services at Resultant.
When we partner with others for an MSI solution, we select the very best in each particular specialty. Partners like Corsica Technologies, who bring together the brightest minds in security to develop innovative solutions to improve government outcomes; Netfor, a user-experience-centered help desk solutions provider with a strong knowledge management program; and Daniels Associates, Inc., a WBE-certified applications provider with over 30 years’ experience as a trusted partner in government technology solutions.
CFW-AC wanted the freedom within any solution to make necessary decisions, take actions, and minimize vendor lock-in agreements. The MSI approach facilitates vendor and technology independence. CFW-AC can choose exactly what’s in the best interest of citizens, including insourcing at the end of the contract and changing vendors who underperform. Meanwhile, Resultant drives service delivery around a common set of processes and serves as the single party responsible for providing integration, visibility, and control back to CFW-AC.
Service quality in this type of approach improves through an infusion of specialized skills and the streamlined service management processes and tools that provide
- Ease of customization
- Quick migration capabilities
- Flexible deployment options
- Lower costs
CFW-AC officials were extremely invested in knowing who would be part of their solutions team, having had suboptimal results in the past when teams were changed out after proposal acceptance. Our standard practice— having the actual project leads present any proposed solution to clients—alleviates this concern, giving clients a good sense of what working with these team members will be like, their qualifications, and how the team fits their organization.
Resultant is a leader in applying data analytics to solve government problems, uniquely situated to help CFW-AC make smarter decisions about how to improve planning and operations to provide better outcomes for their citizens.
